There customer service is absolutely awesome. | Read 61-80 Reviews out of 529 . Abrechnung 1 Monat im Voraus. I've gotten great help from them from helping me troubleshoot the issue and understanding the problem I've described and getting me the best solution. 24/7 Hotline … I even accept defeat that I was outside my warranty and asked for AT LEAST a promo code so I could get another scooter. Every GOTRAX E-Scooter and Hoverboard is tested and certified to UL safety standards. You'd think that would be easily remedied, but no, after 8 emails, I'm done with them. One of our Customer Service Specialists will be more than happy to troubleshoot your product and if needed replace or refund qualified orders. Verified Purchase . All of our products come with a 90 day warranty and 14-day return policy. Luckily she was wearing a helmet and was only bruised, but it could have been much worse. Customer service is only helpful if you buy through Amazon because of their return policy. I reccomend GOTRAX to anyone… I reccomend GOTRAX to anyone considering buying a scooter in particular online. | Read 21-40 Reviews out of 506 . After the first exchange, I noticed the defect immediately as well as another defect in the steering column, a snapping back into a straight position while turning, and requested an exchange or return immediately. Great scooter to travel around quickly in my neighborhood. This has been the worst shopping experience I've ever had.My story is the worst I've seen, but there are tons of reports of people receiving "certified refurbished" scooters that flat out did not work. Not only did that push me out of my warranty 90 day period (prob on purpose) but after fixing with new parts-my scooter ran so horribly. I heard if you buy it from them, they actually have great customer service. MwSt. 3.1. go … 529 people have already reviewed GOTRAX. Not in stock! GOTRAX™ products can be found on many major marketplaces and retailers including but not limited to; Amazon, eBay, Walmart, NewEgg, Dunham's, and many independent dealers. 506 people have already reviewed GOTRAX. 498 people have already reviewed GOTRAX. GOTRAX customer support in Dallas TX is staffed by high schoolers with ZERO ability to assist. Voice your opinion today and hear what 490 customers have already said. Every GOTRAX product comes with a 90-day limited warranty and a 30 day return policy! Terrible Customer Service! Each email response from them takes about a week. Didn't even break out the box I believe they broke it then shipped it out cuz it never worked. Here at TechGearLab we understand that, with all the cool new products out there, it can be quite difficult to aggregate all the information needed to pick the right item the first time without overspending in the process. | Read 241-260 Reviews out of 486 . Categories My Reviews My Settings Install App Help Log out Log in Sign up Install App For companies Overview Reviews About GOTRAX … But unfortunately that didnt solve the issue the battery going bad fried the motherboard console as well. Preise inkl. Thank you so much for my replacement!! A company very satisfied with selling and backing quality garbage. TL;DR- Definitely recommend this scooter! Reply. We decided it was probably a bad battery and so they shipped one right out. By far the worst company ever. I have been waiting for over a week to hear back about a refund. On these products, which require service, consumers are … Read about their experiences and share your own! Account & Lists Account Returns & Orders. I told them I wanted to send the scooter back and no longer wanted to ride. As of 2017, GOTRAX™  began by launching our Hoverfly Series hoverboards. Read about their experiences and share your own! This place is a joke. When I try to ride a bike with throttle, the bike stops. GoTrax Review: Poor Quality, Worse Customer Service, and Deceptive Business Practies On the first scooter, the problem became so bad that the wheel locked while in motion and threw our 9 year old daughter off of the scooter to the ground. Categories Blog My Reviews My Settings Install App Help Log out Log in Install App For companies Overview Reviews About Vehicles & … Can't get them to answer after sending pictures and screen shots. Well, that didn't help at all. If you are returning multiple products please file 1 warranty claim per product. Categories Blog My Reviews My Settings Install App Help Log out Log in Install App For companies Overview Reviews About GOTRAX … Terrible Customer Service! | Read 81-100 Reviews out of 521 521 people have already reviewed GOTRAX. Reviewed in the United States on May 7, 2020. Customer service is only helpful if you buy through Amazon because of their return policy. 527 people have already reviewed GOTRAX. Do you agree with GOTRAX's TrustScore? 506 people have already reviewed GOTRAX. Read about their experiences and share your own! You can contact our customer service M-F by live chat, email, or phone. Bought the Gotrax Scooter Er Ultra, when i received it the battery charger was not working. Our Products GOTRAX™ products can be found on many major marketplaces and retailers including but not limited to; Amazon, eBay, Walmart, NewEgg, Dunham's, and many independent dealers. Voice your opinion today and hear what 529 customers have already said. We have now received a 3rd scooter of the same model, and upon the first tire rotation, the problem is obvious, and the same, and defective and we are in the process of another exchange.We currently own 3 of the XR Ultra Folding Scooter and we haven’t had any issues - we only purchased the GXL V2 for our daughter because we thought the pink would be cute. They'll respond immediately if you file a complaint with the Better Business Bereau. Light your money on fire - you'll have a better time. Ridiculous! Bought the Gotrax Scooter Er Ultra, when i received it the battery charger was not working. HORRIBLE COMPANY!!!! Report abuse. There customer service is absolutely awesome. Great scooter.Very very stable while riding for short city application.I had a issue with the few parts on the scooter, i just reached out to the support team and they very soon shipped all the parts to me for no cost.“No company is perfect & thats why pencils have erasers.”So far I am a big fan of the Gotrax team!#Go Gotrax!! Wish we hadn’t, this has been such a mess. Customer service never answers the phone, and when I send … Voice your opinion today and hear what 498 customers have already said. I had a problem with the G2 scooter I purchased from Walmart. You can call Gotrax at toll free number, write an email, fill out a contact form on their website gotrax.com, or write a letter to Golabs Inc, 2201 Luna Rd, Carrollton, Texas, 75006, United States. In the mean time I purchased a GOTRAX G2 model and I enjoy that one as well even if it's a little smaller! After about 2 weeks it stop working, just powered off and wouldn't come back on. Called them up, went their same day and the tire was replaced in less than 2 hours. Do you agree with GOTRAX's TrustScore? New scooter (GXL) came a week later but was only getting 50% advertised range, so I contacted them again and without much question they sent a new battery and console. My first electric scooter I'm pleased that I made a good choice, and though customer service was slow in responding, they were responsive and … Customer service never answers the phone, and when I send several emails complaining, they only respond with automatic emails or ignore you. If this does not get resolved in 2 weeks , I will tell my 20 friends or who every I meet about this corruptted company. I wholeheartedly recommend them. This is our 3rd return for the same model of scooter, all with the same problem - a bent/warped silver turning disc on the rear wheel that rubs against the breaks. Welcome to the GOTRAX™! I am very happy with their prompt responses and great support.. Literally changed their return policy after I complained. Don't sell scooters if you can't provide parts! So, I sent email to gotrax 2 weeks ago. You can also head over to the GOTRAX Amazon storefront and click “Ask a Question” on the right side of the page. I also had to buy an inner tube after just 2 months of riding it. Jim-el Moore 1 review. Skip to main content.us. Recently I purchased the Gotrax RIVAL GXLv2. On our 3rd exchange, DON'T BUY the GXL V2!! Die 24/7 Hotline ist jetzt bei nahezu allen Produkten (ausgenommen rankingCoach und listingCoach) für nur 10 /Monat verfügbar. I'm so sad this didn't work out with Go Trax because my scooter was great while it lasted. Roll, water and grow! To Create, a smarter, greener, and more unique traveling experience. And sounds also make strange sounds. Thank you for your service!! GOTRAX products produced for and sold in international channels are warranted as applicable in such foreign countries. Contact Number 844-4GO-TRAX It was another bad battery but the new battery sent finally fixed my issue. If customer service is poor, contact BBB. Because it was outside of warranty they refused to cover it and said I could buy a new motor. At that time we requested an exchange or a refund. Unfortunately was past return date so I contacted Gotrax support and they offered a replacement battery or a new scooter in which I would only pay return shipping. GOTRAX™ headquarters, shipping and customer service are located in Dallas Texas. GOTRAX™ is committed to creating better and better products. Had a flat tire on my e bike within two weeks of purchasing it. | Read 41-60 Reviews out of 498 . Grotrax is a revolutionary new all-in-one grass roll. You can't reach them by phone or email. © 2018-2020 Golabs Inc. All rights reserved. Do you agree with GOTRAX's TrustScore? David has spent more than twenty years of his career working with retailers and manufacturers to harness the power of analytics to improve sales, merchandising, store operations, and other … Contact Gotrax customer service. Try to talk to customer service and that's even more horrific a journey. Refused to refund/replace a defective battery that I purchased. Contact us at https://gotrax.com/support/contact-us/ for more details regarding GOTRAX products that require service, were purchased in the United States, and are now outside the United States. This is false, as I have been unable to chat with a person over the phone or by live … Defective equipment. So now I can't ride my scooter. Voice your opinion today and hear what 487 customers have already said. I've been going back and forth with them for months now. I feel bad because he spent $300+ of his own money. Read about their experiences and share your own! My friends have scooters from other brands and never had this problem. Terrible Customer Service! SO negative. Read about their experiences and share your own! GOTRAX G2 Commuting Electric Scooter - 6.5" Tires + Portable Folding Frame Average Rating: ( 3.6 ) stars out of 5 stars 155 ratings , based on 155 reviews 119 comments Categories Blog My Reviews My Settings Install App Help Log out Log in Install App For companies Overview Reviews About Vehicles & … View Entire Discussion (50 … | Read 61-80 Reviews out of 527 . I had just gone past the return date by about 1 day from store I bought it at so I reached out to Gotrax and explained what happened. We continually take customer feedback to redesign and improve them. During a rotation, the silver disc is noticeably bent and can be heard rubbing, even after following brake adjustment videos. Read about their experiences and share your own! If customer service is poor, contact BBB. That I didn’t think was such a big deal but the motor defect is unacceptable and seems to conveniently present itself right after warranty runs out. Costumer service is very helpful thanknyou. Defective equipment. 521 people have already reviewed GOTRAX. Do not buy this scooter, the battery’s are from China,crap and don’t last . Cant wait to be back on my GXLV2! As the world grows and cities become more and more consumed with cars and traffic, GOTRAX™ wants to provide the world with an environmentally friendly but efficient way to get to where you need to go. Let us help you find what you're looking for. Read more. Do you agree with GOTRAX's TrustScore? Bought the Gotrax Scooter Er Ultra, when i received it the battery charger was not working. I do not recommend purchasing from this company. 486 people have already reviewed GOTRAX. Rode my scooter for only 4 months when the motor in the front started making an incredibly loud banging noise every rotation and started dangerously shaking. GOTRAX™ headquarters, shipping and customer service are located in Dallas Texas. If you bought through Gotrax your likely to receive extremely poor service. Got stranded with my gotrax. Thinking about buying a GoTrax this year on Black Friday? GoTrax customer service is the worst I have ever received, I strongly recommend purchasing a different product unless you want a dead scooter." 2. share. Oh my gosh! DO NOT PURCHASE ANYTHING FROM THIS COMPANY!I purchased a commuter scooter and it was defective. This is my story about the busted scooter I bought, customer service … | Read 41-60 Reviews out of 529 . We’re dedicated to working our boots off until every customer is satisfied. It seems like their refurbishing process is to take boxes that were returned and ship them back out to new customers without inspection. Team is wonderful and great support.. I reached out to them nicely, even commenting on the previous good customer service, and things turned. Very upset. Unser Technik-Support ist nun auch außerhalb der Geschäftszeiten für Sie erreichbar. Defective equipment. Don't buy GoTrax!!! Do you agree with GOTRAX's TrustScore? Read about their experiences and share your own! I'm not sure why so many other people are having problems. 22 people found this helpful. Customer service is non-existent. Our #1 mission at GOTRAX is to provide outstanding customer service. I only rode 5 times! Read about their experiences and share your own! 529 people have already reviewed GOTRAX. They got right back to me within a couple hours. I've gotten great help from them … Voice your opinion today and hear what 506 customers have already said. 3431 William Richardson Dr., Suite F South Bend IN 46628 (This is an office location, not for product purchasing or customer pickup) 844-299-0625 Voice your opinion today and hear what 486 customers have already said. Do you agree with GOTRAX's TrustScore? | Read 41-60 Reviews out of 490 . The customer service dept simply degrades and tells customers they are liers when presented with a warranty claim. Bought the Gotrax Scooter Er Ultra, when i received it the battery charger was not working. JDo. Do you agree with GOTRAX's TrustScore? The ebike I purchased had a little broken piece of plastic that needed replaced. Wanted to leave this as a warning to not deal with them. Fantastic and very friendly service. Quickly rising to the #1 selling hoverboard on Amazon GOTRAX has since expanded to a full line of our G-Series electric scooters and in 2018 GOTRAX will be introducing electric bikes and other new e-rideables. Available in Year Round Green, Bermuda, Rye and Tall Fescue varieties to match your climate, Grotrax combines exceptional seed blends, mulch, and fertilizer between two moisture holding Bio Fabric layers for FAST germination and growth. He was suppose to get call or email yesterday from the company but did not get one. Only the latest review will count in the company's TrustScore. I don't know if that translates to Amazon or not. 490 people have already reviewed GOTRAX. To begin your return please fill out the form below. This place is unprofessional and shady! GOTRAX & FLUXX 90 DAY LIMITED WARRANTY TO QUALIFY FOR WARRANTY SERVICE You must present a copy of the sales receipt from an approved retail partner within 90 days of purchase or Order# from GOTRAX.com The product cannot be used for rental or commercial use. Bought the Gotrax Scooter Er Ultra, when i received it the battery charger was not working. It holds so much battery life too. Do you agree with GOTRAX's TrustScore? Useful. Terrible Customer Service! Cart All. They said we could only do an exchange, event though I complained only a few days after receiving the first scooter. I owe them a coffee. Just a tip. It was all good and sweet when things were working. Customer service never answers the phone, and when I send several emails complaining, they only respond with automatic emails or ignore you. To Build, the best products, making them reliable and a realistic alternative to cars and other more polluting forms of transportation. Contact Us - GOTRAX customer service, sales and media inquiries. Defective equipment. FREE GROUND SHIPPING on all domestic purchases $99 and up SEE DETAILS. I've sent them pictures of the scooter that was delivered. Great customer service! SO unhelpful. Hello Select your address All. They insisted on ordering new parts and all will be good. Best Sellers Prime Customer Service Today's Deals New Releases Books Find a Gift Fashion Kindle Books Gift Cards Toys & Games Amazon Home Pharmacy Sell Computers … I had issue with the product and they promptly understood the valid concern and provided a better replacement.. You've already flagged this Advertisement. Horrific place. I reccomend GOTRAX to anyone… I reccomend GOTRAX to anyone considering buying a scooter in particular online. GOTRAX has been extremely responsive and helpful as I try and fix my daughter’s scooter after she had a crash. Let TechGearLab do the heavy lifting. Report Save. Do not buy from them unless you want to be stuck constantly buying replacement parts. Find helpful customer reviews and review ratings for Gotrax Electric Bike 26" - 20MPH & 50 Mile Range - 350W Motor - Shimano 21-Speed Commuter Electric BMX Bicycles Travel E-Bikes at Amazon.com. Those days are over my friend! It's a mess. It's a 3 dollar piece of plastic on a brand new bike. Customer service never answers the phone, and when I send … Good luck. Do you agree with GOTRAX's TrustScore? Terrible Customer Service! It arrived a couple days later! Great scooter performance, good customer service when I needed-but then my scooter starting lagging on acceleration. 5.0 out of 5 stars LOVE LOVE LOVE this Scooter!! Great product and best bang for your buck I've had the Gxl v2 and G4 scooters for a few months now with no problems i highly recommend Gotrax. I am writing to warn people not to buy directly from GoTrax.com. This scooter is … Hello, Sign in. Voice your opinion today and hear what 521 customers have already said. Pandemic sucks... Gotrax is doing its best and I appreciate it as always. David is responsible for Trax’s strategy, sales, marketing, business development, and customer success (project management, professional services and support) for North and South America. I may as well of wiped my butt with $300!! He been on the phone & email merry go around circus game with GoTrax customer service department. About an hour later I got an email saying my new console is being shipped! Share. Horrible customer service, straight up fraud, Motor stopped working after 4 months, outside of warranty. I reached back out and told Gotrax that the battery didnt fix the whole issue but after testing the first one and it was only 11v fully charged the battery was a problem. We buy all the products and test them to their limits so that you will get actionable information with which to make your decisio… I had to ship it back to them and they shipped out another defective scooter. Defective equipment. © 2021 Trustpilot, Inc. All rights reserved. For general Amazon questions, you can call Amazon’s customer support number at (888) 280-4331. They told me to open it up where I found the battery and console was burning-it even smelled like ash. Categories My Reviews My Settings Install App Help Log out Log in Sign up Install App For companies Overview Reviews About GOTRAX Reviews … | Read 21-40 Reviews out of 506 Voice your opinion today and hear what 527 customers have already said. You can contact our customer service M-F by live chat, email, or phone." Categories My Reviews My Settings Install App Help Log out Log in Sign up Install App For companies Overview Reviews About GOTRAX … Gotrax support was very helpful and direct with my problems without much hassle. Since then, we aren’t taking a chance with our daughters safety. Every GOTRAX product comes with a 90-day limited warranty and a 30 day return policy! GOTRAX cares nothing for customers. Customer service never answers the phone, and when I send … If you bought through Gotrax your likely to receive extremely poor service… To Change, the future of commuting by making products that are environmentally friendly, innovative and fun. My brand new gotrax and it doesn’t work. I am writing to warn people not to buy directly from GoTrax.com. Categories Blog My Reviews My Settings Install App Help Log out Log in Install App For companies Overview Reviews About GOTRAX Reviews 521 • Average . Read about their experiences and share your own! Need tire tube. Our agents are standing by in Dallas, TX ready to help. Helpful. And have them tell … Categories Blog My Reviews My Settings Install App Help Log out Log in Install App For companies Overview Reviews About GOTRAX … Thank you gotrax you guys are awesome! Read about their experiences and share your own! The product cannot be used for competition The Limited 90 I wish I could give gotrax 0 stars because they don't deserve even a fraction of a star. Swagtron. I think they have good hoverboards but it would be better to buy from a store directly because their customer service … We’re on a mission to create electric rideables that are bold, beautiful, and expand the possibilities for personal transportation. Voice your opinion today and hear what 529 customers have already said. So nothing but good stuff with these people, my initial hoverboard was awesome for the one month it lasted, really, but the second one was amazing an even better! Received an electric fan. **I WAS OFFERED 5% OFF**. Ordered a certified refurbished scooter. … Sichern Sie sich unseren neuen Service per Telefon oder wie gewohnt in Ihrem Kunden-Login.

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