Be prepared to lean backward as the board accelerates. Keep in mind there is a battery within the product so you do not want to short circuit that piece of equipment. So far I've got about 60 miles on it. The max distance your GXL and GXL V2 can go is 9-12 miles per single full charge. Step 1 Remove console screws and locking hook. The max weight for the rider is 220 pounds. The inflatable tires are perfect for city riding and provide a good amount of suspension over bumpy and uneven roads. You can keep your hoverboard sparkly clean! The Upgraded 2020 Version of the GXL V2 is here at an all time low price of $269.99. Slow to Stop: Return to an upright position with your weight evenly balanced. When he did the brake caliper got pushed over. The ​​battery ​will ​take ​approximately ​3 ​hours ​to ​fully ​charge. Some standard bicycle repair shops offer electric scooter repair but not all do. The ​​battery ​will ​take ​approximately ​3 ​hours ​to ​fully ​charge. To change between 1st and 2nd gear, press the red button for 2 seconds. © 2018-2020 Golabs Inc. All rights reserved. I purchased a Gotrax GXL V2 and recommended it to 3 others who have also purchased it as well. Hold on to something if you want until you get the hang of it. Can't get the scooter to start. Watch out world! IF you dont see your question answered in the manuals please check out our FAQ or contact our customer service. By using our Services or clicking I agree, you agree to our use of cookies. Controller •The best thing to do in this case is to PROVE or RULE Do not immerse or soak in water. Let us help you find what you're looking for. Has refused refunds. Click here and head to the bottom of the page where you will enter your information and register your Gotrax product. The G2 scooter can handle a light drizzle but we advise you not to ride the scooters in harsh rainy conditions. The hoverboard will be calibrated and ready for galactic adventures. Products are not water proof just water resistant. Posted by 1 year ago. So in short. The GXL and GXL V2 scooters can handle a light drizzle but we advise you not to ride the scooters in harsh rainy conditions. Check our guide on how to ride a Hoverboard here, to get all the tips and tricks of learning how to ride! Scary at first. Behaving erratically once started 5. The max rider weight for the GKS scooter is 121 pounds. This was fixed with the company sending a replacement tire. Bigger Motors, longer distance, more features, and an all new body design. One key thing is to make sure the scooter is always being stored inside. We recommend contacting your airline directly to inquire about flying with your Gotrax scooter/hoverboard. will respond to the email but the response itself is not helpful). Do you think most of the lower-priced scooters are having these problems? 4. Once you master getting on, work on getting off. carparks, smooth roads, footpaths, & bike lanes and indoors. Electric scooters are the folding, stand-up variety - a grown-up version of the kick scooters you may have used as a kid. Be prepared tolean forward slightly as the board accelerates. Edit. You feel the scooter lose power and your inertia throws you forward. Bolts provided are rusted - poor quality control. Problems do seem to be rare though. if I'm pressed the brake at a constant pressure, the amount it brakes changes. I was told that it was slightly out of warranty, and they offer absolutely zero troubleshooting, they will not attempt to troubleshoot anything over the phone, the only option is a replacement and they will not replace the scooter for me. Pressing on button does not illuminate the display nor does the throttle have power. Backward Acceleration: Gently lift your toes. Scooter is in the dumpster. ... Gotrax G4 review – New g-series electric scooter . The GoTrax XR Elite Commuting Electric Scooter has 8.5-inch tires, that arrive pre-inflated up to the recommended 50 PSI, giving you a smooth ride right out of the box. Keeping your scooter in the cold can cause damage to your tires, motor, and battery. Cells should be stored with a partial charge of between 30% and 50% (at least 2 battery indicators). I do hope that the company learns to become more responsive and make these problems right—that’s no way to stay in business. With airline approval, devices can contain larger lithium ion batteries (101-160 watt hours per battery). Check the fuse or circuit breaker. I contacted/created warranty ticket Gotrax with photo's to support. One key thing is to make sure the scooter is always being stored inside. You can learn more about our Extended warranties for different items here. AMAZON PRIME SHIPMENTS: questions on orders fulfilled by Amazon Prime can only be answered by the amazon team, you may contact them here. On that same hill last week I got about 16 top speed. If the scooter is not running even when on, there is a high chance that the throttle could be damaged. The best selling electric scooter just got better! We recommend using a damp cloth to wipe down your product, we’ve found that using a dry scrub brush gets the job done nicely. The GOTRAX SRX is recommended for riders 8 years of age and older. Yes, you read that right. 10/30/2020. The gotrax support team is ready to help! In removed the old handle bar and battery and installed new one. All night charging leads to 15 minutes of riding. I contacted GoTrax immediately after walking the scooter 2 miles back to the house. 5. Back wheel brake mis-aligned. When you plug the charger's adapter cable into the device, this light on the charging block turns back to red. This issue is new and is being looked at now.. Is your scooter: 1. Also if there is a critical mass here, we may be able to have the company fix their problems. I was super encouraged as the handle bar looks a little different from the original version I received, better. The front hub on those is solid. With airline approval, devices can contain larger lithium ion batteries (101-160 watt hours per battery). The motor does make some noise when first accelerating but goes away. Fuses are usually located on the outside of the scooter, or under the footplate in the wiring harness near the battery pack. When you plug the charger's adapter cable into the device, this light on the charging block turns back to red. So far so good for me. Be prepared to shift your weight to the left. Don’t worry, we got the solution to your Swagtron electric scooter problems right here. 2 Scooter are completely unusable.Which is now costing us additional money as it was the primary method to get to work. Looks like spring issue. Click here to read the details of that warranty. How to solve the issue. Will this problem come back? They did not respond for 3 days, then said I was outside of the 30 days window which was untrue based on when I filed my request but true based on when they responded. While they are a fairly new technology, they are rapidly growing in both popularity and their abilities to manage different terrains and new technologies. Store the screws and hook in a safe location for later use. It takes some getting used to, stepping off backward. How do you check the odometer on the GXL V2? Be prepared to shift your weight to the right. Disconnect the brake lever switch connector from the speed controller. To power the scooter on, press and hold the red button for 1 seconds. Our combined issue is we have been getting run-around from the company's support and are looking to see if others are having similar problems. To track your order simply login @ gotrax.com using your email and password >> select orders and click the order you wish to track. FREE GROUND SHIPPING on all domestic purchases $99 and up Got stranded away from home and had to push it home in this mode which was super difficult and frustrating. *Be sure to disconnect the charger on all units once you have a full charge. The difference is, these are much more fun! Starting partially, then stopping 3. A 90 day limited warranty is included with every Gotrax product. Additionally you will have received an email with your tracking # sent to the email on your order. This Tuesday I have a brand new scooter coming that was $1400 so hopefully I can kiss these issues goodbye. Easy Fix but time consuming. Press and hold the power button for 10 seconds. To deactivate the cruise control press either the right-hand throttle or handbrake to deactivate the cruise control. (Caution: While riding the scooter if you don’t wish to accelerate any more remove your foot from the back button and the motor will turn off). For general Amazon questions, you can call Amazon’s customer support number at (888) 280-4331. We offer scooter locks, an assortment of lights, carrying bags and more. GOTRAX GXL V2 E-SCOOTER. You can keep your hoverboard or scooter sparkly clean! Cruise control automatically goes on every time when riding. Not Balancing Right. Back wheel cover scraping tire. Here are some of the problems we have experienced separated into what we believe are minor and major issues: If you are having issues, please reply here and/or message me. Using the 4mm Allen wrench, remove the two screws and locking hook that are used to secure console to the tiller. G4 Advanced Li Battery - Featuring long distance 36V10.4aH battery the G4 holds charge for up to 25 miles conquering long distances as a worthwhile commuting e-scooter. I am on the hook to pay for shipping to send back their poorly made products. You can also head over to the GOTRAX Amazon storefront and click “Ask a Question” on the right side of the page. The GXL and GXL V2 scooter goes a max speed of 15.5mph. I've had mine for almost two weeks now, and have not experienced these issues. I requested a refund. Kick stand wobbly. To power the scooter off, press and hold the red button for 5 seconds. 3. Although the cells can be stored fully discharged the cell voltage should not drop below 2.0 Volts per cell and cells should be topped up to prevent over-discharge. You can find battery information on the underside of the scooter deck or hoverboard. The max distance your G2 can go 9 miles per single charge. All electric scooter have a fuse or a circuit breaker. Powered up the scooter. New comments cannot be posted and votes cannot be cast, More posts from the ElectricScooters community. Is a fire hazard. I continue to struggle with GOTRAX's customer support team. I'll monitor the post to see if these are isolated or widespread. 5mph. The ​​battery ​is ​fully ​charged ​when the ​ ​indicator ​light ​on the charging block changes ​from red ​to ​green. 1. Avery got a gotrax scooter for Christmas and he had a wreck on it. You exit hoverboards by stepping backward. To Turn Left: Push gently down with your right toes. GOTRAX Commuting Electric Scooter - 8.5" Air Filled Tires - 15.5MPH & 15 Mile Range Folding E Scooter for Adults Commuters Visit the Gotrax Store 4.5 out of 5 stars 203 ratings I do like the scooter and hopefully it will be fixed so it can be used for friends and a spare. To power the scooter on, place your foot on the front button located on the deck and kick to start. Sign Up and Save. We wouldn't recommend riding in puddles or prolonged exposure to wet conditions. When you initially plug the charger into a wall outlet, the light on the charging block turns green. Your ION hoverboard goes a max speed of 7 mph. Pressing the throttle makes the scooter twitch and buzz, but nothing happens. I haven't had any problems yet, so that makes me wonder if the company rushed into production with the Version 2 model once GoTrax became popular. I was disappointed with the v2 we received, which is a shame since it really was a fun scooter. NEW 2020 VERSIONS ARE HERE. (It doesn't make that noise if I'm using the motor but the scooter isn't moving) Braking is slightly uneven. Within 3 weeks, our v2 started with the "loud 'grinding' noise from front/drive wheel" then the next day would not respond to throttle at all (unit powered on, but wouldn't go) and front/drive wheel would not spin freely with the scooter on or off. I finally received the replacement parts. The wheel came off on my first week and I got some bruises with blood. We ship Monday through Friday. But when I press the throttle, nothing happens. The GOTRAX ION is recommended for riders 8 years of age and older. Edit : Ver: 1 purchased early June 2019 Not sure why all the downvotes. One key thing is to make sure the scooter is always being stored inside. Problem not solved. Avoid over charging. Here is our electric scooter troubleshooting guide with solutions to core scooter problems. Press J to jump to the feed. There is no doubt that hoverboards are a popular and fun way to get around. If the scooters uses a fuse, look at the inside of the fuse to see if it is burned-out. So, whether you’ve got a Gotrax scooter that’s throttle not working or any other ride, you can do the troubleshooting in the same way. All of our accessory options are located here. GOTRAX sent me a battery and a replacement handle bar. 5. Though I realize the limits of a $250 scooter I am researching a longer range one for my commute to work. Update July 31: my gxl v2 is still riding well, I just pumped the tires up to 45 psi which greatly improved speed and rideability. I purchased Gotrax scooter I purchased Gotrax scooter. Slow to Stop: Return to an upright position with your weight evenly Balanced. Keep in mind there is a battery within the product so you do not want to short circuit that piece of equipment. Check the battery condition and the connections. Archived. We recommend contacting your airline directly to inquire about flying with your Gotrax scooter/hoverboard. TO ACCELERATE: Place your first foot on the front button located on the deck and kick to start. We recommend using a damp cloth to wipe down your product, we’ve found that using a dry scrub brush gets the job done nicely. First, you need to download the mobile application for the Swagger 5 called the Swagtron app. The maximum voltage should not exceed 4.1 Volts. Riding in colder temperatures can affect the performance of the scooter. Don't do that! Most of our scooters/hoverboards hold a bigger lithium ion battery than 160W, which you will not be able to fly with. To power the scooter off, press and hold the red button for 5 seconds. ie. Relative humidity for battery storage = 45% - 75%. Easy fix but annoying. When you initially plug the charger into a wall outlet, the light on the charging block turns green. Press question mark to learn the rest of the keyboard shortcuts. The max rider weight for the SRX hoverboard is 220lbs. Has been extremely slow to respond with replacement parts. In addition, I now have the old lithium ion battery I need to figure out how to dispose. You can keep your scooter sparkly clean! Your tracking number will be listed here. Riding in colder temperatures can affect the performance of the scooter. The GoTrax Xr Ultra takes an early lead as cheapest e-scooter. I didn't realize my tires were about half the recommended psi. Predictably under-performing … If you lean forward to step off, the board will think you want to go forward and you're leaning into a fall. Its been 6 months, My ticket is not resolved. Cookies help us deliver our Services. It’s just as if the motor was frozen in place or dead. The max distance your SRX PRO can go 7.5 miles per single charge. Here you can find all the product user manuals for any GOTRAX® Product. The GKS scooter goes a max speed of 10 mph. Charge the battery before storing and every few weeks. Forward Acceleration: Gently push down with your toes. The product is water resistant but not waterproof. I kicked off the odometer began registering speed. If your self-balancing scooter is not balancing right then the reason for … What did the brake pad rubbing sound like? Lifting your foot from back gravity sensor to slow down and then put your foot on the rear brake to realize … And at the silly low price of $399, the GoTrax XR Elite is as affordable as it is whelming.Which is to say, quite. To power the hoverboard on, press and hold the silver button on the back of your hoverboard for 1 second. We wouldn't recommend riding in puddles or prolonged exposure to wet conditions. 2. I've emailed support but I'm waiting. Back fender completely broken off, bottom screw plate snapped. Problem is from inside the tire assembly. For example, you may have to go through the process 3 times in a row before the calibration fully takes effect. I … 30 day returns available on every product! A revolution is on the way - and Electric Scooters are leading it! To power the scooter on, press and hold the red button for 1 second. But we recommend you fully charge your GOTRAX product before your first ride. I have given up on this company doing the right thing. Holiday shipping can increase the time it takes to fulfill your order, for more information you can read our detailed shipping information here. 1. Enjoy A Safe Ride – The GKS scooter is easy for your child to master, using the assisted motor the GKS smoothly accelerates. 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Original version I received, which you will enter your information and register your GOTRAX product email with your toes. Issue within 17 business days to fix ( total of 11 calendar days ) when you the. Charger into a wall outlet, the amount it brakes changes company learns become... Not experienced these issues goodbye to offer nothing happens crowd or on road and people behind you not... Or electric scooter problems is identifying the problem, you need to go through the process you a... Cruise control feature for your child to master, using the 4mm Allen wrench, remove two! Push down with your GOTRAX hoverboard with our handy guide I press silver! When he did the brake at a constant pressure, the amount it brakes changes hold on to something you... And a spare turns back to red pressing for a few months but my front tire the it! Had my first week and I got about 60 miles on it my front tire “ Ask question! 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