Translation: your coverage and data speeds are prone to fluctuation. Sorry about the delay here and it is absolutely important to us that you have all the services working properly. Your comments, concerns, and suggestions are not only taken seriously, they also play a critical role in how we improve our service. Julissa 13:15 Nice , you dont need to pay for the shipping , Did you complete the form ? Mint Mobile is the smartest newest way to get the lowest price so get Mint Mobile as your cell phone carrier. So far pretty satisfied with the service! They have friendly costumer service and is easy to switch plans. Keep in mind this was not my first chat, and this was not my first attempt at resolving the issue. FREE Shipping by Amazon. Full refund of monies paid to MintMobile, PLUS the costs of re-signing up to Cricket, your company trying to take 34 dollars off my account and I'm not even set up with mint mobile so please cancel or delete my account from this website, 2 payments to Mint Mobile despite the fact that I am out of their service area. Please visit our website for our unlocking policy (https://www.mintmobile.com/mint-mobile-device-unlock-policy) to check if your device qualifies for it to be unlocked. ", "stay away. Julissa 13:10 It is a SIM card replacement Full version: FoxBot here. Business Details. At the time I was looking to switch away from AT&T and lower my $100/month bill and was lured in by the idea of only paying $15 a month for cell service. I received a phone that started working about a month after I got it. Members. It's not anything on my end.. the service is just TERRIBLE A total loser!! That is significantly … If so, please reach out to us again so we can look into this. If you haven't submitted a refund request yet, please visit our website and click on "Return Policy" all the way at the bottom of the home page to submit a request. Review #2413480 is a subjective opinion of poster. I have made several attempts to no available. Please reach out to us on live chat (mintmobile.com/chat) or call us so we can look into this. Not only are the prices unmatched but service and customer service are both great! I believe this happened to me in the past and advanced tech support called me and had me do a few things to the phone and it worked. I addressed this issue and I have tovwait 7 to 10 business days? Customer Complaints. An error message was shown however I got an email alert mentioning the transaction was successful. I apologize for the confusion. Set up was super easy. For refund we do have no questions asked 7 day return policy. Read You rated our customer service as good. We can waive the return shipping fee, please reach out to us on live chat (mintmobile.com/chat) or call us at (800) 683-7392 and have the agent escalate your case for us to send you a return shipping label. * Mint drops you on renewal day, in the middle of the day. Check our FAQ. They don’t even address the issue. Customers who find that the service isn't for them can now request a refund at the end of their trial. Overall: Mint Mobile is a prepaid cell phone provider with tons of value. The overall rating of the company is 2.1 and consumers are mostly dissatisfied. I requested a replacement somewhere around September 6 - 8. Chris did an awesome job and I don't remember my car … Service is wonderful, company is wonderful, everything is simple the way it should be!There are no if and buts, everything is just laid right out for you and you get exactly what you’re told. Track your spending . Credit monitoring. Mint mobile extended a hand with refunding add ons during this time. “Reliable and Inexpensive”. I drove out of state on a route I drive often, I had better signal with mint. The instructions are basically just a shipping label (that I have to pay for) and a bunch of warnings about things that are not refunded. I purchased the device in question as it came with the three months of service. Ad said it took longer to order a cup of coffee than it would take to transfer existing number and activate new service. Also, if you don't want to keep the replacement, please refuse the package and return it back to us so we can proceed with the refund. Love Mint Mobile ! Me 13:09 I guess that is it. Mint Mobile ranks 143 of 1462 in Telecommunications category. Mint Mobile features Multi-month discounts. Our team regularly receives offers to remove consumer reviews for money. Once you get it, you install the card and activate it … Name: Mint Mobile. View all 4 photos. For added security, Mint recently rolled out the Touch ID sensor for iOS that reads your fingerprint and automatically unlocks … So sorry to hear that. Luv the price!! It’s a very useful tool for checking in on finances on the go and looking up financial information. If you are bringing your own phone, make sure your device is compatible with Mint Mobile Great carrier! To learn more about the ways to appreciate the reviewer please visit I had just paid my 2nd installment on October 7th for 3 more months service with Mint! www.realthanks.com. Z. Callahan. I recieve just as good service as I did with my old provider for half the price. Please let me know here if you're issue has not been resolved. Online . Alright, I really like what you all are doing with this business. Hi. They give you no time to figure out a problem, they could renew a day earlier or customer service could renew it for an hour. I have disputed the charge with my credit card company. 193. “Great Coverage and Incredible Service”. This feature is currently under development. CLOSED "It's always great to have a service like this. Ibwas using straight talk. That's somewhat on me. I used mint for a little more than 3 years. Great service, during the winter storm in Texas with no power, heat, gas, or food. User's recommendation: Wish you better luck. MINT MOBILE DETAIL works in the auto detailing industry and provides car detailing services. So far almost 30 days with active service and no data throttle banding. This is my chat message with their agent. A want to be mobile provider without people smart enough to place a apartment number on the shipping label. My internet and video chats are a little slower but still work well. Craig. Julissa 12:54 Thank you for sharing that information You dont need to send the phone back to us I am going to check the status of the SIM card replacement Me 12:55 How does a sim card replacement solve this issue? We’re here 7 days a week, 5am to 7pm PST. I can answer hundreds of the most common questions. Concept is great and I'm a fan of the celebrity owner - and folks on the help line are friendly; but jeez o pete, its been like pulling your own teeth level of pain. Stay on top of your finances by seeing where … Jan 29-21 Called from T-Mobile to have number ported, will be done in 24 hours according to them. I guess … Before you go, Please dial *#06# and provide me with the IMEI. Mint is loaded with free features. We are processing your message. For more information about PissedConsumer check out our I ordered a new phone in July. If you're still experiencing issues with calls, please DM us(@MintMobileCares) via Twitter with your account information so we can assist you asap. This was absolutely atrocious. 1,700+ reviews. Mint Mobile has 3 different types of products which they sell to their eager customers.First and foremost is the prepaid data plans. Julissa 13:09 Not problem , Once you get the SIM card you can verify if it will be working fine :) Julissa 13:09 I am happy to assist you today Is there anything else that I can help you with today ? Been almost 2 months and 4 customer service ticket - all with the promise of unlocking the phone, and the phone remains locked. Pissed Consumer © 2021 All I am a long time (and by long time I mean I’ve never used another phone company before) Verizon customer. The quality of the sound is not consistent, at times good but also at times having so much static that a conversation is impossible to understand. This is one of the stand out features that sets Mint Mobile apart from other low cost carriers. How do you file an executive complaint with Mint Mobile???? Hello, apologies for the delay and so sorry to hear about your experience. Mint Mobile is one of the lowest cost mobile providers on the market today, and if you’re looking for a MVNO that uses the T-Mobile network, they might be the best. They definitely have a long term customer now! i was working with customer service at Mint Mobile to make the switch. We are grateful for all the contributors - even the haters. Hi, this is Mint Mobile Alex. For questions please use the ChatBot on mintmobile.com or in the Mint Mobile App or call us at 1(800) 683-7392. The service has mobile apps for Apple's iPhone and iPad and Google's Android. So I do need to print the shipping label, buy a box, pay for the shipping and then I have to hope that it might work out for me? I don't know why I am being asked to pay for the shipping label, and I do not know why I have to provide a box for a defective product. 2 weeks later, I received a shipping label. For example, the introductory plan … Carlos. Hello, apologies for the delay and so sorry to hear about your experience. It stopped working over Labor Day weekend. One thing I didn't experience — but to be aware of — is that Mint Mobile devices will have lower priority on T-Mobile's network than T-Mobile's own customers will. Find out how Mint works. Hello, So sorry to hear that. The auto new is terrible: * Mint was flagged as fraudulent, by credit card company, they should be know or make themselves known. Can't rate all aspects of service, as I never got past activation effort. Review #2182314 is a subjective opinion of poster. It has been great, good coverage in Calexico. Review #2355261 is a subjective opinion of poster. My settings are correct, my phone is an ATT Samsung. Please visit our website, got to "Refund Policy" all the way at the bottom of the page and submit a refund request. If you analyze the four data plans of Mint Mobile with a similar plan, undoubtedly, Mint Mobile will come out at the top level. You have been transferred to: Julissa. Always the easy answer.. And great reason why to avoid their service. Julissa 13:12 Oh I though you mentioned A SIM card , in this case yes you need to send the phone back to us and we will accredit the money back to you , in this way you will be able to get the new phone Me13:12 What? I was not disappointed at the service that has been provided and have seen how much mint mobile cares about their customers and their experiences. As they have no monthly payment procedure, you can choose a three-month, six-months, or twelve months plan. eSIM compatiable. I’ve had mint now for a few weeks and omg it’s been so amazing! That email had instructions for sending my phone in. On top of this, their shipping label went to my Spam folder. We’re here 7 days a week, 5am to 7pm PST. They've got on the list of eSIM compatible carriers, making … $45.00 $ 45. Is there any way for my to track this replacement phone? We’re here 7 days a week, 5am to 7pm PST. We attempted to reregister the lines earlier today without actual success even though the session ended with a statement to that extent. Coverage: Mint Mobile uses T-Mobile’s network, which is one of the best in the country. Currently we are getting very spotty service, in that the line is frequently is either not available, slow to respond to an outbound call or drops calls. It is a waste of money. Review #2407892 is a subjective opinion of poster. I wasted a entire day waiting for my simm card to show up. Plan activation must be done within 45 days. I just activated. Please reach out to us on live chat (mintmobile.com/chat) or call us at (800) 683-**** so we can look into this. The new straight talk phone was locked against using a new carrier (MINT MOBILE). slide 6 to 10 of 4. Mint Mobile sent me a shipping label. Hello, So sorry to hear that. Me 13:00 yep Julissa 13:00 Thank you so much Was your service working fine before with your phone ? Join. Julissa 12:59 Thanks Julissa 12:59 I am sorry to hear you have some days without using the service I am going to send you a replacement for you to receive it as soon as possible Can you provide me your full address to send it ? My single month renewals cost me $35 plus tax each time I renewed them. So sorry to hear about your experience. Review #2347199 is a subjective opinion of poster. You can only change your number 2 times per year so keep that in mind. What can we help you with? So sorry to hear that. Julissa 13:17 Once you send it back you will get the credit :) I am happy to assist you today and we do apologize for the inconvenience . I didn't have high expectations but in 3 months I've been able to have a 50 second rough conversation and sent and received a total of 9 texts, only ONE of which from home which is CLEARLY covered according to the map on the site. Was able to keep in touch with loved ones and stay on top of the news. Sold in three-month packages, the more you buy at once, the lower your monthly plan rate will be. They refused, citing their refund policy. You rated our customer service as bad. Does a sim card somehow power a phone on? ! My referral bought a phone and a plan with Mint Mobile. International calling is available too, but only if you first add credit to your account - however even though I never added any credit, I could still make International calls (at least short ones - I haven’t tried more … Easily add and update your categories. Amount deducted however sim card not activated. Me 12:56 My issue is that I received a phone on July 6. When I first booted up my phone with the new Mint Mobile sim card, I promptly sent a text to my son and received one back 30 minutes later. The price level of this organization is medium according to consumer reviews. Mint Mobile ranks 143 of 1447 in Telecommunications category. I have disputed the charge with my bank. File a Complaint. We are constantly working with our network provider to improve our service. We had forgotten some paperwork when refinancing our house, but was easily able to look up the necessary … Mint is a lifesaver for me and my wallet. Rights Reserved, You Are About to Contact PissedConsumer.com. I accidentally made a purchase, they helped me get my refund and was very pleased with the customer service provided. This business is not … MINT MOBILE IS NOT WHAT THEY SAY IT IS. Finally, found out Mint does not support Iwatches. Please reach out to us on live chat (mintmobile.com/chat) or call us so we can assist you with the activation. I would like someone to call me and help me through this. My phone does not even ring. There is not enough information available to create the chart. Mint Mobile See for Yourself Kit | Verify Compatibility with Our Talk, Text & … It’s ridiculous how cheap it is, especially compared to what I used to pay. We’re here 7 days a week, 5am to 7pm PST. So sorry about to hear that. Paid for an unlocked Iphone12 - received a locked iPhone 12. … 14.5k. An amount of $62.62 was deducted from my forex card however my sim card was not activated. All in, I pay $180 per year for my phone service while most people pay that in just a few months… Mint Mobile Review . They are a lot cheaper than most providers. Check the coverage map to verify service in your area. All of our iPhones that we sell are shipped locked. Most commonly, consumers tend to contact Mint Mobile to ask questions about: Activation/ Cancellation, Cards, Staff. Mint Mobile Overview Mint Mobile was first mentioned on PissedConsumer on May 02, 2018 and since then this brand received 102 reviews. I've been a customer of Mint Mobile for 2 years and have never really had a problem with the service. But Mint Mobile is an MVNO – meaning it leases space on one of the Big 4 carriers’ towers -, and some of the others out there aren’t that great due to data deprioritization, slim features, and poor customer support. I don't think anyone could find anything to hate about mint. The website did not give any indication that I had to do anything. Was your inquiry resolved during the chat? Me 13:02 it was fine until the phone stopped working Julissa 13:02 Thank you so much . I prepaid forc3 months in November. Nearly everything that can be done on the full website can be done through its mobile apps for iOS and Andriod. Please reach out to us on live chat (mintmobile.com/chat) or call us so we can look into this. $15/Month Mint Mobile Wireless Plan | 4GB of 5G • 4G LTE Data + Unlimited Talk & Text for 3 Months (3-in-1 GSM SIM Card) 4.3 out of 5 stars 1,828. Thank You for Your Reply! Great, Good service so far. Switch over to Mint Mobile I just love it. Review #2391754 is a subjective opinion of poster. Upon switching to Mint mobile I found that I no longer had text messaging or phone service when I was away from my home. BBB Rating & Accreditation. Review #2422685 is a subjective opinion of poster. Unfortunately, we are not able to provide refunds for any unused months. © 2021 Trustpilot, Inc. All rights reserved. Sorry, I don't usually carry dead phones around with me all day. I am on a fixed income and because of them Do not I also have to pay overdraft fees. Hi, this is Alex from Mint Mobile. Welcome to the Mint Mobile subreddit, where you say it like it is and we listen. Thank you Ryan Reynolds! I have made numerous calls weekly ever since, for 3-4 hours each time. I was paying so much for nothing. Read complaints. This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Which has been so helpful since wifi and home internet was not an option. Me 13:09 I guess that is it. Review #2330913 is a subjective opinion of poster. Switching to Mint was so easy! Mint Mobile's starter kit allows customers to test drive the service for 7 days. 181 complaints closed in last 12 months. But because Mint Mobile is an MVNO, its users will be deprioritized for T-Mobile users. Julissa 12:56 Can you provide me the issue to check what a new SIM card is required ? The activation was disappointing, once you enter a zip code the phone number the computer chooses is then your permanent number. Getting started Source: Mint Mobile Mint Mobile starter kit. Hi, this is Mint Mobile Alex. The data plans vary based on data available, but all of them include the same data speed, a 4G network and hotspot.With all prepaid plan purchases, you will also get the foll… I found Mint Mobile in 2018 after a Facebook ad was shown at just the right time. Tried to replace my Motorola phone that blew up on Oct.22, If you wish that your prior post be removed, submit a notarized letter, Service does not work when away from home wifi, Promised service and features not available, Some features of the site are confusing or misleading. Julissa 13:14 For cellphone orders, please fill out the Refund / Return Form using this link: https://phones.mintmobile.com/RMA.html Me13:14 I already did this! Say goodbye to spreadsheets with customizable budgets. When this review gets posted they'll reply with a standard message to contact them with the problem details, which I have done. Do you have something to say about Mint Mobile? “Amazing Mobile Plan for an Amazing Price!”. Mint Mobile was first mentioned on PissedConsumer on May 02, 2018 and since then this brand received 103 reviews. User's recommendation: To not switch to Mint mobile without knowing someone in your area that is using it and happy with its service. Julissa 13:19 I am so sorry to hear that You left the following comment: This is the worst customer service experience i have ever had (not just this person, but all of mintmobile). Mint Mobile's offers a SIM card that needs to be ordered online and delivered to your home or office. They are thieves. The calls go right to my old mailbox. Mint offers complete access to your financial data through both its website and your favorite mobile device. My service was maintained for over 4 months and I refilled my plan twice using Mint Mobile's single month plan with 2GB of data that is only available to current customers (Update - since the review was first published, Mint Mobile discontinued its pay by the month plan option). It generally relies on the merchant’s name rather than the merchant category code that you would see if you logged into your credit card’s website.

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